Refund policy

Returns window: If a comic isn’t as described, email us within 14 days of delivery and we’ll sort a free return, refund or replacement.

How to start a return: Email craig@thecomichub.co.uk with your order number, what’s wrong, and photos if it’s damaged or not as described. We’ll confirm the return and tell you where to send it.

Condition: Items must be returned in the same condition you received them (bagged/boarded where supplied, no extra wear). Graded slabs must be unopened and undamaged.

Refunds: Once we receive and check the return, we refund the item price to your original payment method. Postage is refunded when the fault is ours or the item wasn’t as described.

Damaged in transit: Tell us within 48 hours of delivery and send photos of the comic and packaging. We’ll refund or replace after we raise a claim where needed.

Pre-orders: You can cancel a pre-order for a full refund any time before it ships. After release, once it’s dispatched, the 14-day not-as-described rule above applies.

Change of mind: We don’t offer change-of-mind returns on single issues sold as described, except where UK consumer law requires it. Contact us if you’re unsure.

Live sales: Purchases from eBay Live, TikTok or Whatnot follow that platform’s own returns rules.

Contact: craig@thecomichub.co.uk · Mon–Fri 09:00–18:00 (Manchester)